Vantiva, a connected-device technology company, needed to give facilities teams a way to monitor and fix building hardware without being on site. The goal was a single platform where staff could see device health across a building in real time, resolve common issues remotely, and cut install times that were stretching from days into weeks.
IoT, SaaS
Facilities teams had no central way to see device health. Every fix meant finding the device, walking to it, and troubleshooting in person. For one enterprise client, manual scanning and data entry took 12 hours, full installs ran 7 to 10 days, and every reboot or connectivity drop became a ticket for DevOps. Leadership wanted a quick fix through faster software releases, but the real problem sat upstream in hardware and process. I made the case to pause the release cadence and diagnose the system first: a short-term slowdown in exchange for a fix that would relieve engineering and deliver a bigger win for customers.
